Terms and Conditions

1. Who we are

Safety App UK is operated by GGSHOP LIMITED, a company incorporated in Hong Kong (“we”, “us”, “our”). These terms govern your use of the Safety App UK mobile application and this website. By downloading, installing or using the app, or by using this website, you agree to these terms. You can contact us at ggshop@safety-app.uk.

2. What the service is — and what it is not

Safety App UK provides a live safety map built from official police data and verified community reports, safer-route suggestions, and SOS tools including automatic recording and live sharing with a trusted circle. It is a tool to help you make more informed everyday decisions.

Safety App UK is not a substitute for the emergency services. In an emergency, always call 999 (or the local emergency number for your country) first. Our SOS features are designed to alert people you trust, not the police or ambulance service, and we cannot guarantee message delivery, location accuracy, or response time in every situation, including poor signal, device or battery failure, or third-party network issues.

3. Your subscription

Safety App UK Premium is a subscription. There are two plans: £2.99 a month, or £29.99 a year (2 months free). The yearly plan renews automatically every year until you cancel. Accounts that have not used a free trial before get a 7-day free trial; you need a payment method to start it, and we remind you 2 days before it ends. Without a subscription you can still use SOS: it alerts your Trusted Circle with your location, and you can manage your Trusted Circle. Auto-SOS, the full map, safer routes, live video, alerts and messages need Premium. Subscriptions are billed and managed by Google Play, under Google’s own terms, not directly by us. You can view, change or cancel your subscription at any time in Google Play › Payments & subscriptions › Subscriptions. Deleting the app or your account does not cancel your subscription.

4. Acceptable use

You agree to use Safety App UK responsibly and lawfully. In particular, you agree not to:

• submit a community report you know to be false, exaggerated, or intended to mislead other users;
• use the app to harass, stalk, or monitor another person without their knowledge or consent;
• attempt to use the SOS or recording features for any purpose other than your own genuine safety;
• attempt to reverse-engineer, scrape, or interfere with the app, its data feeds, or its underlying infrastructure.

Every location on our map is flagged because of a specific, reported incident — never because of who lives in or spends time in an area. We do not allow areas to be marked, and reports must never describe, people based on race, nationality, immigration status, religion, or any other personal characteristic. We may remove reports, suspend accounts, or restrict access for anyone who breaches this.

4A. Online safety, your content and moderation

You must be 16 or older to use Safety App UK. Community reports, photos, messages and SOS content you share must follow our community guidelines. Our Online Safety page forms part of these terms. It explains how we protect users from illegal and harmful content under the UK Online Safety Act 2023, how we moderate (community reports can’t include photos; reports that identify people or are threatening, hateful, intimate, illegal or put a child at risk are hidden while we review them), and how to report content or a person, in the app or by web form, with or without an account.

If you break the guidelines we may remove your content, restrict your account from posting reports or messages, or close your account. We never block SOS: a restricted account can still alert its Trusted Circle. You can appeal any decision about your content or account in the app (Settings › Online safety › Appeal a decision) or by email to ggshop@safety-app.uk; a person reviews appeals and replies within 14 days. Complaints that we are not meeting our Online Safety Act duties go to the same address with the subject “Online safety complaint”. We do not use automated tools to decide about content, apart from checks that reject contact details, links and number plates in report text. We report child sexual exploitation and abuse content to the UK National Crime Agency.

5. Your data

How we collect, use, and protect your data — including recordings, location, and your trusted circle — is set out in full in our Privacy Policy, which forms part of these terms. Details on requesting deletion of your account and data are on our Account & Data Deletion page.

6. Disclaimers and limitation of liability

Crime data, safer-route suggestions, and community reports are provided for general context and are not a guarantee of safety in any specific location. Official crime data reflects what has been reported and logged, not everything that has happened, and can lag behind real-world events by several weeks. To the fullest extent permitted by law, GGSHOP LIMITED excludes all liability for any loss or harm arising from your reliance on information shown in the app, from a missed or delayed SOS alert, or from the actions of other users, including anyone in your trusted circle.

7. Changes to these terms

We may update these terms from time to time, for example to reflect a new feature, a change in how billing works, or a change in law. If we make a material change, we will update the “last updated” date above. Continuing to use the app after a change means you accept the updated terms.

8. Governing law

These terms are governed by the laws of Hong Kong, and any dispute arising from them will be subject to the jurisdiction of the courts of Hong Kong, without prejudice to any mandatory consumer-protection rights you may have under the law of the country where you live.